Term & C0nditions

By purchasing our products, you are agreeing to our term & condition.

  • Good sales aren’t refundable & exchangeable.  
  • A receipt would be given upon customer request only.
  • Custom Order doesn’t apply to any other promo/discount considered as final.
  • The item will be released once we receive the payment from the purchaser.
  • Any Replacement must include a photo/video as proof of casualty. 
  • CASUALTY on postage order, please send us a photo/video within 12 hours after receiving the parcel as proof of casualty (Not valid for Sabah & Sarawak address)
  • Cancellation for paid orders subject to a 30% penalty charge from the total amount.
  • Multiple replacements will be offered on a case-by-case basis.
  • Any purchase above Rm150 requires at least a 50% deposit. Valid within one (1) month and not refundable.
  • Roach Chow One to One (1:1) replacement is valid within six months after the date of purchase. If the product is found tampered with, we have the right not to replace it.
  • Only one (1) promo is valid per customer. 
  • We are not responsible for any misuse & mishandling.
  • Any issue that occurred after 3 days or 72 hours wouldn’t be entertained. 
  • This term and condition is applied to new and existing customers. All decisions are considered final. 

Payment Method

  • Payment via cash, bank transfer, or payment merchant gateway provided by us.


  • Delivery will be made within 72 hours after we received the deposit or full payment from the purchaser. Unless stated as pre-order which may take up to 14 days.
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