Term & COnditions
By purchasing our products, you are agreeing to our term & condition.
- Good sales aren’t refundable & exchangeable.
- A receipt would be given upon customer request only.
- Custom Order doesn’t apply to any other promo/discount consider as final.
- The item would be released once we received the payment from the purchaser.
- Any Replacement must include photo/video as proof of casualty.
- Adult Alive Guarantee valid within one (1) day after purchase (For Cash On Delivery term only).
- CASUALTY on postage order, please send us a photo/video within 12 hours after receiving the parcel as proof of casualty.
- Cancellation for paid order subject to 30% penalty charge from the total amount.
- Multiple replacements will be offered on a case by case basis.
- Any purchase above Rm150 requires at least a 50% deposit. Valid within one (1) month and not refundable.
- Roach Chow One to One (1:1) replacement valid within six months after the date of purchase. If the product found tampered, we have the right not to replace it.
- Only one (1) promo valid per customer.
- We are not responsible for any misuses & mishandling.
- Any issue that occurred after 3 days or 72 hours wouldn’t be entertain.
- This term and condition applied to new and existing customers. All decisions are considered final.