Terms | Blaptica Dubia Roaches Malaysia

Term & C0nditions

By purchasing our products, you are agreeing to our term & condition.

Good sales aren’t refundable & exchangeable.
A receipt would be given upon customer request only.
Custom Order doesn’t apply to any other promo/discount considered as final.
The item will be released once we receive the payment from the purchaser.
Any Replacement must include a photo/video as proof of casualty.
CASUALTY on postage order, please send us a photo/video within 12 hours after receiving the parcel as proof of casualty (Not valid for Sabah & Sarawak address)
Cancellation for paid orders subject to a 30% penalty charge from the total amount.
Multiple replacements will be offered on a case-by-case basis.
Any purchase above Rm150 requires at least a 50% deposit. Valid within one (1) month and not refundable.
Roach Chow One to One (1:1) replacement is valid within six months after the date of purchase. If the product is found tampered with, we have the right not to replace it.
Only one (1) promo is valid per customer.
We are not responsible for any misuse & mishandling.
Any issue that occurred after 3 days or 72 hours wouldn’t be entertained.
This term and condition is applied to new and existing customers. All decisions are considered final.

Delivery will be made within 72 hours after we received the deposit or full payment from the purchaser. Unless stated as pre-order which may take up to 14 days.